Process Discovery
We embed with your team, shadow the work, and map exactly how value is created today — and where it quietly leaks.
- Stakeholder interviews
- Workflow & system mapping
- Friction & cost diagnosis
Business efficiency, engineered.
We turn how your business runs into how your business wins.
DPS is a consulting partner for small and mid-size businesses. We map your processes, find the friction, and engineer technology solutions that grow revenue, cut cost, and make work feel meaningfully better.
- Process discoveryUnderstand how work truly flows
- Solution designRight-sized tech, not buzzwords
- ImplementationWe build it, your team owns it
- PartnershipMeasured against business outcomes
- 60%reduction in manual intaketypical outcome
- 3-6week discovery to deliveryfirst increment
- 1:1senior partner accessevery engagement
- $0ongoing license lock-inyour stack, your call
Four places we create value
Every engagement moves at least
one of four numbers.
If we can't name which one, we won't propose the work. Strategy dressed up as activity isn't our style.
Top line
More revenue, faster
We sharpen the systems that move leads, quotes, and follow-up so nothing in your pipeline goes cold.
Bottom line
Lower cost to operate
Duplicate work, stitched-together tools, and manual data entry quietly drain margin. We surface it and eliminate it.
Employees
Better work, better hires
Your team got into this business to do real work — not babysit spreadsheets. We give them back the hours.
Customers
Experience that compounds
Faster responses, fewer dropped balls, consistent outcomes. The things that turn one-time buyers into advocates.
What we do
Six capabilities,
one engaged partner.
We bundle or unbundle based on what your business actually needs — starting with the problem, not a product.
Solution Design
Right-sized architectures that fit your team, budget, and growth horizon — not a vendor's quota.
- System architecture
- Build-vs-buy analysis
- Change-management plan
Automation & Integration
Workflows, integrations, and custom tooling that eliminate the busywork your team has been absorbing for years.
- CRM & back-office integration
- Low-code & custom automations
- Data pipelines
AI Enablement
Pragmatic AI — agents, copilots, and embedded intelligence that deliver measured lift, not slideware.
- Agent workflows
- Document & data extraction
- Evaluation & guardrails
Data & Reporting
Single-pane-of-glass reporting so leaders make decisions on the numbers that actually run the business.
- KPI definition
- Dashboards & alerts
- Data warehouse foundations
Fractional Partnership
An embedded technology partner on retainer — strategy, oversight, and hands-on delivery without the full-time hire.
- Ongoing advisory
- Vendor selection & oversight
- Roadmap governance
How it works
A simple, repeatable
engagement loop.
Every client gets the same disciplined five-phase approach. The depth and scope flex based on what you actually need — no inflated retainers, no rip-and-replace theater.
- Step 01
Listen
Before we touch a single tool, we learn your business. We shadow work, interview stakeholders, and map what's really happening — not what's on the org chart.
DeliverableProcess map + friction inventory - Step 02
Diagnose
We quantify the cost of each friction point in time, money, and morale. Then we prioritize by impact, not by what's flashy or easy.
DeliverablePrioritized opportunity roadmap - Step 03
Design
Right-sized solutions that fit your team, budget, and growth horizon. Build-vs-buy is answered by math, not by our preferences.
DeliverableSolution blueprint + TCO model - Step 04
Build
We ship the first working increment in weeks, not quarters. Your team is in the build — so ownership transfers naturally.
DeliverableDeployed system + runbook - Step 05
Measure
Every engagement has named metrics. We stay until the numbers move, and we instrument them so you always know where you stand.
DeliverableKPI dashboard + review cadence
Recent work
From 6 hours a day to 12 minutes.
Home services, ~40 employees
A regional services company's intake team was re-typing the same customer data into four systems.
We mapped the intake workflow end-to-end, identified three integration gaps and one process design flaw, and rebuilt the flow around a single source of truth. Intake collapsed from six hours of manual work per day to twelve minutes of exception handling — and quote response time dropped by 4x.
- Time saved
- 30 hrs/wk
- Quote SLA
- 4× faster
- Timeline
- 7 weeks
Ready to see where the leverage is in your business?
A 1-hour discovery call is free. We'll listen to what's slowing you down, share a few directions worth exploring, and tell you honestly whether we're the right fit.